Secrets of Dealing with Difficult Teams

Bring Individuals Together to Work as a Team—2 Days, 14 Hours

As many experienced project managers know, the biggest problem encountered on projects is not related to resources or budget or technology, but to people—more specifically, communication with people. Getting people to work as a unit instead of a group of individuals is both challenging and frustrating, especially when team members are chosen ad hoc or assigned by upper management.

Secrets for Dealing with Difficult Teams will help you identify issues associated with bringing individuals together to work as a team, as well as review the sources of problems that affect teams. During this 14-hour course, you will learn to use tools and techniques to achieve collaboration and communication within your existing team, as well as identify and solve team-related problems before they get out of control. Team leaders as well as team members can benefit from this course, and will take away insights, tricks and best practices they can use as soon as the class is over.

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At the conclusion of this course, students will be able to:

  1. Define the various types of teams
  2. Understand and diagnose team dynamics
  3. Deal with factors which impact team performance, including personality, culture, communication and competition
  4. Identify potential team problems related to conflict, authority, absence of trust, commitment, accountability and results focus
  5. Implement solutions to address team-related problems
  • Introduction
    • Overview and Framework
    • Definition: Team
    • Advantages of Teamwork
    • Types of Teams
  • Identifying the Types of Teams
    • Effective Team Characteristics
    • Types of Teams
    • Examples, Discussion
  • Factors That Impact Team Dynamics
    • Definition: Teamwork
    • The Impacts of Co-location
    • The Impact of Distance
    • Background and Culture
    • Intent and Perception
    • Communication
    • Team Norms
    • Team Processes
    • Team Development and Leadership
  • Individual Team Members
    • Key Concepts: Effective Team Members
    • Types of Team Members
    • Interpreting Individual Communication Signals
    • Strategies for Working with Different Team Member Types
  • Interpreting Team-related Signals
    • Signs of Effective Teamwork
    • Warning Signs
  • Team-related Problems
    • Types of Difficult Teams
    • Strategies for Team-related Problems
  • Solutions for Dealing with Difficult Teams
    • What "Getting it Right" Looks Like
    • The "Dream Team"
    • Emotional Intelligence
    • The 5 Dysfunctions of a Team
    • Shifting Priorities
    • Silos
    • Conflict: Make It and Keep It Constructive
    • Commitment and Accountability
    • "Groupthink" and Improving Group Decisions
    • Teambuilding
      • Leadership
      • Communication
      • Trust
      • Synergy
  • Conclusion
    • Summary & Review
    • Action Plan: Use what you have learned
    • Recommended Reading
    • Q & A
    • Where Do You Go from Here?

BOOK: PM Crash Course, Second Edition
by Rita Mulcahy et. al.

This compact resource guide quickly and clearly communicates project-related concepts like project charters, stakeholder management, requirements definition, estimating, scheduling, budgeting, quality management, risk management and more.

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WHITE PAPER: Tailoring Scope by Project—Why One Doesn't Fit All by Barbara A. Carkenord

This whitepaper recommends that scoping should be tailored to the type of project and product being undertaken, rather than trying to design a standard scope statement or statement of work (SOW) for all projects.

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FREE RECORDED WEBINAR: Overcoming Politics on Projects
by Rick A. Morris

This one-hour Webinar dives into the topics of gaining buy-in from upper management, accurately estimating time and cost, controlling project communication, managing within corporate culture, taking care of your team, and more.

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TEMPLATE: Free Sample Project Charter

Having trouble creating a project charter for your upcoming initiative? Use this free sample from RMC as a guideline, and complete your charter quickly and easily.

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For Corporate Pricing or to Schedule a Training Needs Assessment, Please Contact:

Ken Mulcahy • Onsite Training Specialist • (952) 846-4484 x410kmulcahy@rmcls.com

* Discounts Available for Federal, State and Local Government Agencies

Register for this Course

Type: Advanced
Audience: Experienced PMs and BAs, Agile PMs, Functional Managers, Program Managers
Duration: 2 Days – 8:00 am to 4:00 pm
PDUs: 14
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