Managing Quality on Projects: A 7-Step Guide—Online

Learn to Use Quality Management Tools and Techniques in the Real World

This course offers students a step-by-step process for implementing quality management, and students will learn real-world quality management skills that can significantly improve their current projects. Using concepts found in International standards as a jumping-off point, the course explores how to make a case for quality to key stakeholders, how to plan quality on projects, and how to perform quality assurance and quality control. Students will also learn to use common quality tools, techniques, and documents that can help them on real-world projects as soon as the course is completed.

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The course includes the following instructional design features:

  • A 7-section interactive tutorial.
  • Over 40 interactions and interactive exercises.
  • 60+ audio and video narrations.
  • A downloadable Action Plan.
  • A course blog for sharing ideas with other students.
  • 8 Contact Hours or PDUs.

Upon completion of this course, students will be able to:

  1. Define and execute the major tasks in the project quality management process.
  2. Understand how to use project quality management tools and techniques in the real world.
  3. Apply project quality management concepts, tools, and techniques to improve the results of existing projects.
  4. Identify and avoid common pitfalls and mistakes with project quality
  5. Create valuable resources like a quality management plan, quality metrics, quality checklists, and a process improvement plan.

The course is organized into the following sections:

  • Lesson 1: Course Introduction
    • Welcome to the Course
    • Learning Objectives
    • The Seven Steps
    • Your Course Notebook
  • Lesson 2: Quality Management Overview
    • Fundamental Questions
    • Quality Definitions
    • Project and Quality Management Integration
    • PMBOK® Guide Knowledge Areas and Process Groups
    • Overview of Quality Management Processes
    • Case Study 1
  • Lesson 3: Making a Case for Quality
    • Step 1: Justify Cost of Quality
    • Quick Guide: Cost of Quality
    • Cost of Quality Targets
    • 1:10:100 Rule
    • Step 2: Undertake Cost-Benefit Analysis
  • Lesson 4: Plan Quality Management Process
    • Plan Quality Management Process
    • Plan Quality Management Inputs
    • Standards, Regulations, and Policies
    • Plan Quality Management Outputs
    • Quality Management Plan
    • Step 3: Plan Quality Management Activities
    • Step 4: Plan Quality Management Deliverables
    • Step 5: Map Quality Planning Outputs
  • Lesson 5: Perform Quality Assurance Process
    • Step 6: Perform Quality Assurance
    • Perform Quality Assurance Inputs
    • Perform Quality Assurance Tools and Techniques
    • Perform Quality Assurance Outputs
  • Lesson 6: Control Quality Process
    • Step 7: Control Quality
    • Control Quality Inputs
    • Control Quality Tools and Techniques
    • Control Quality Outputs
  • Lesson 7: Wrap-up
    • Conclusion
    • Review Exercise: Seven Steps Word Jumble
    • Review Exercise: Quality Management Processes
    • Exercise: Action Plan
Overview of the Quality Management Process

Overview of the Quality
Management Process

The Seven Basic Quality Tools

The Seven Basic
Quality Tools

Exercise: The Cost of Non-Conformance

Exercise: The Cost
of Non-Conformance

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E-learning courses are designed to be used on a desktop browser with:

  • Adobe Flash® player 8 or later.
  • Javascript and Cookies enabled.
  • Pop-ups allowed.
  • Broadband connection (recommended 512 kbps or higher).
  • Intel® Pentium® II 450MHz, AMD Athlon™ 600MHz or faster processor (or equivalent).
  • MS Windows XP or later, Mac OS 10+.
  • Video adapter and monitor with Super VGA.
  • 1024 x 768 or higher screen resolution.

FOR MOBILE AND TABLET USERS: Our courses may play on some mobile and tablet devices, however, the course(s) interactions, exercises and media may not work as intended on these mobile devices. RMC recommends that you review the sample lesson for the course you intend to purchase prior to registering, to verify compatibility with your environment.

FOR WORK ENVIRONMENTS: Our streaming media uses Protocol RTMP on ports 1935, 443 and 80. If you are having trouble using our courses through a firewall at work, please let your System Administrator know these ports must be enabled for streaming media.

TECHNOLOGY UPDATE: Please note that RMC is in the process of updating all e-learning courses from an Adobe Flash platform to an HTML5 platform. Courses that have already been converted will have a technical specification that differs from the one above.

Register for this Course

Price: $199
PDUs: 8
Duration: 30 Days
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