Tricks of the Trade® for Program Managers—Online
Learn to Apply Program Management Standards in the Real World
This course will help Program Managers translate the International Standard for Program Management into real-world technologies and real-world applications. Over the course of 14 self-directed hours, students will review the entire Program Management process from beginning to end, and improve their skills in six major areas of focus, including Governance, Prioritization, Escalation, Resource Management, Benefits Realization, and Stakeholder Management. Students will also learn the difference between project management, program management, and portfolio management—as well as how they interrelate.
Tricks of the Trade® for Program Managers is designed for experienced project and junior program managers, PMO managers and senior managers looking to acquire a firm grasp of specific steps in the Program Management process—or of the entire process from beginning to end. In addition, because this course teaches students how to apply International Program Management standards in the real world, it can be taken as additional prep for people looking to earn a Program Management Professional Certification.
- Course Features
- Learning Objectives
- Course Outline
- Screen Shots
- Free Sample Lesson
- Technical Requirements
The course includes the following instructional design features:
- A 11-section interactive tutorial.
- 4 hours of audio and video media.
- A course blog for sharing ideas with other students.
- Real-life program management examples and scenarios.
- End-of-lesson quizzes.
- Unlimited 24/7 access to all course materials.
- 14 Contact Hours or PDUs.
Upon completion of this course, students will be able to:
- Define and compare project, program and portfolio management, and explain how they interrelate.
- Understand the role of a program manager in each of the program management processes—Initiating, Planning, Executing, Monitoring and Controlling, and Closing.
- Demonstrate a higher degree of proficiency in program governance, prioritization, escalation, resource management, benefits realization, and stakeholder management.
- Avoid common project and program management errors.
- Monitor and manage project and program status.
- Increase the chances of success for all programs they manage.
- Apply the standards for program management to your real-world programs.
The course is organized into the following sections:
- How to Use This Course
- About the Authors
- Program Management Course Agenda
- Ground Rules
- Examples of Programs
- Projects, Programs, and Portfolios
- Program Examples
- Resource Allocation
- Benefits Realization
- Stakeholder Management
- The Program Management Processes
- Program Management Process Chart
- Product Life Cycle
- Program Life Cycle
- Program Management Process Groups
- The Initiating Process
- Program Selection
- Tricks for Resolving Conflicting Objectives
- Using a Pairwise Comparison
- Rank and Weight Objectives
- Identifying Program Goals and Objectives
- Writing Program Objectives
- Creating a Program Roadmap
- The Planning Process
- What is Included in a Program Benefits Realization Plan
- Benefits Realization Register
- Power/Interest Grid
- Identifying Stakeholders
- Things to Consider When Setting Up a Program Structure
- Tools for Collecting Requirements
- The Benefits of Using a PWBS
- Things to Consider When Developing a Financial Plan
- The Risk Management Process
- Reserve Analysis
- Types of Contracts
- How to Create a Communications Management Plan
- Total Cost of Ownership
- The Executing Process
- Program Management and Chartering Projects
- Forward and Process Changes
- Tricks of the Trade®: Resource Allocation
- Dealing with Complexity
- Program Manager's Role in Procurement
- Tricks for Successful Stakeholder Management
- The Monitoring and Controlling Process
- Tools and Techniques for Monitoring and Controlling Schedule
- Funding Issues
- Earned Value
- Progress Reporting Tools
- Sample Issue Register
- The Program Manager's Role in Escalation
- Understanding Contract Types
- Conflict Management
- The Change Control Process in Action
- The Closing Process
- Close Out a Contract
- Transfer a Program Deliverable
- Reallocate Project Resources
- Obtain Program Acceptance by Customer
- Archive Program Documents
- Complete Final Program Report
E-learning courses are designed to be used on a desktop browser with:
- Adobe Flash® player 8 or later.
- Pop-ups allowed.
- Broadband connection (recommended 512 kbps or higher).
- Intel® Pentium® II 450MHz, AMD Athlon™ 600MHz or faster processor (or equivalent).
- MS Windows XP or later, Mac OS 10+.
- Video adapter and monitor with Super VGA.
- 1024 x 768 or higher screen resolution.
FOR MOBILE AND TABLET USERS: Our courses may play on some mobile and tablet devices, however, the course(s) interactions, exercises and media may not work as intended on these mobile devices. RMC recommends that you review the sample lesson for the course you intend to purchase prior to registering, to verify compatibility with your environment.
FOR WORK ENVIRONMENTS: Our streaming media uses Protocol RTMP on ports 1935, 443 and 80. If you are having trouble using our courses through a firewall at work, please let your System Administrator know these ports must be enabled for streaming media.
TECHNOLOGY UPDATE: Please note that RMC is in the process of updating all e-learning courses from an Adobe Flash platform to an HTML5 platform. Courses that have already been converted will have a technical specification that differs from the one above.