Improving Project Communication—Instructor-Led Virtual

Do you regularly experience communication-related problems on projects? Does your project team struggle with knowing how, when, and what to communicate? Did you know that 90% of what a project manager does on a day-to-day basis is communication-related? This 6-hour Live Online course is designed for project managers, program managers, and team members who wish to improve their understanding of and effectiveness in one of the most misunderstood areas of Project Management—Communication.

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At the conclusion of this course, students will be able to:

  1. Understand the formal process of Communications Management.
  2. View project communication from the perspective of each stakeholder.
  3. Plan, manage and control project communication more effectively.
  4. Avoid or overcome common communication pitfalls.
  5. Know exactly how, when and what to communicate on projects.
  • Why Do We Care About Project Communication?
  • Common Communication Pitfalls
  • The 5 Steps of Communications Management
    • Step 1: Identifying Stakeholders
      • Stakeholder analysis
      • Tools for stakeholder analysis
      • Stakeholder influence and impact
      • Classification tools
      • Stakeholder management strategy
    • Step 2: Planning Communications
      • Creating a Communications Management plan
      • Communication types
      • Communications models
      • Effective listening
      • Communication methods
      • Tricks of the Trade® for planning communications
    • Step 3: Distributing Information
      • Determining communication effectiveness
      • Communications control
      • What you need in your real world
    • Step 4: Managing Stakeholder Expectations
      • Communication and Risk
      • What to look for
      • Communications blockers
      • How to say "No"
    • Step 5: Reporting Performance
      • More than reports
      • Forecast of performance
  • Action Plan and Conclusion

BOOK: PM Crash Course, Second Edition
by Rita Mulcahy et. al.

This compact resource guide quickly and clearly communicates project-related concepts like project charters, stakeholder management, requirements definition, estimating, scheduling, budgeting, quality management, risk management and more.

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WHITE PAPER: Tailoring Scope by Project—Why One Doesn't Fit All by Barbara A. Carkenord

This whitepaper recommends that scoping should be tailored to the type of project and product being undertaken, rather than trying to design a standard scope statement or statement of work (SOW) for all projects.

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FREE RECORDED WEBINAR: Overcoming Politics on Projects
by Rick A. Morris

This one-hour Webinar dives into the topics of gaining buy-in from upper management, accurately estimating time and cost, controlling project communication, managing within corporate culture, taking care of your team, and more.

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TEMPLATE: Free Sample Project Charter

Having trouble creating a project charter for your upcoming initiative? Use this free sample from RMC as a guideline, and complete your charter quickly and easily.

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For Corporate Pricing or to Schedule a Training Needs Assessment, Please Contact:

Ken Mulcahy • Onsite Training Specialist • (952) 846-4484

* Discounts Available for Federal, State and Local Government Agencies

Register for this Course

Price: $349
PDUs: 6
Time: 9am to 4pm CST
Dates: TBD
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