Quality Management on Projects:
A Step by Step Guide—Instructor-Led Virtual

In this 6-hour course, project managers will practice with and use real-world quality management skills and tools to improve their results on projects. The course begins with an overview of quality management on projects—discussing concepts like the Cost of Quality, Cost Benefit Analysis, and Quality Planning. After breaking down a number of real-world tools and techniques, project managers will then review common errors related to quality on projects, and learn to perform both Quality Assurance and Quality Control. Also, students are encouraged to bring their project quality challenges to the course, and leave with an action plan to successfully deal with them!

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At the conclusion of this course, students will be able to:

  1. Define and execute all major tasks in the Project Quality Management process.
  2. Use Project Quality Management tools and techniques in the real world.
  3. Identify and avoid common pitfalls and mistakes with project quality.
  4. Improve results of existing projects thru Project Quality Management skills and tools.
  5. Create valuable resources like Project Quality Management Maps, Quality Management Plans, Quality Metrics, Quality Checklists, and Process Improvement Plans.
  • Overview: Quality Management on Projects
    • What is Project Quality Management Mapping
    • Project Quality Management Mapping: Outputs
    • Project Management and Quality Management Integration
    • History of Project Quality
    • Customer Satisfaction
  • The Cost of Quality
    • How does Managing Quality Reduce Project Costs?
    • Definition: Cost of Quality (COQ)
    • Cost of Quality Target % Varies
    • The 1:10:100 Rule
    • Business Cases for Quality
  • Cost Benefit Analysis
  • Planning Project Quality
    • Plan Quality Process Overview
    • Plan Quality Process Inputs
    • Quality Management Processes
    • Plan Quality Actions
    • Plan Quality Process Documents
    • Plan Quality "ITTO" (Inputs, Tools & Techniques, Outputs)
    • Enterprise Environmental Factors
    • Organizational Process Assets
  • Plan Quality Process: Tools and Techniques
    • Control Charts
    • Benchmarking
    • Design of Experiments
    • Statistical Sampling
    • Flowcharting
    • Quality Management Methodologies
    • Planning Tools
    • Exercise: Project Quality Management Map
  • Performing Quality Assurance
    • Quality Management Processes
    • Questions we ask in Perform Quality Assurance
    • Perform Quality Assurance: ITTO
  • Perform Quality Control
    • Questions we ask in Perform Quality Control
    • Perform Quality Control Inputs
    • Perform Quality Control Tools & Techniques
    • 7 Tools of Quality
    • Cause and Effect Diagrams
    • Control Charts
    • Rule of Seven
  • Conclusion
    • Summary
    • Review
    • Action Plan

BOOK: PM Crash Course, Second Edition
by Rita Mulcahy et. al.

This compact resource guide quickly and clearly communicates project-related concepts like project charters, stakeholder management, requirements definition, estimating, scheduling, budgeting, quality management, risk management and more.

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WHITE PAPER: Tailoring Scope by Project—Why One Doesn't Fit All by Barbara A. Carkenord

This whitepaper recommends that scoping should be tailored to the type of project and product being undertaken, rather than trying to design a standard scope statement or statement of work (SOW) for all projects.

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FREE RECORDED WEBINAR: Overcoming Politics on Projects
by Rick A. Morris

This one-hour Webinar dives into the topics of gaining buy-in from upper management, accurately estimating time and cost, controlling project communication, managing within corporate culture, taking care of your team, and more.

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TEMPLATE: Free Sample Project Charter

Having trouble creating a project charter for your upcoming initiative? Use this free sample from RMC as a guideline, and complete your charter quickly and easily.

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For Corporate Pricing or to Schedule a Training Needs Assessment, Please Contact:

Ken Mulcahy • Onsite Training Specialist • (952) 846-4484 x410kmulcahy@rmcls.com

* Discounts Available for Federal, State and Local Government Agencies

Register for this Course

Price: $349
PDUs: 6
Time: 9am to 4pm CST
Dates: TBD
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